Guides
Employee Portal User Guide
Frequently Asked Questions
How do I sign up for DecisionHR's Employee Mobile App?
If you have not yet downloaded the DecisionHR Employee Mobile App, follow the instructions below to download and sign up. This convenient app allows you to access your tax forms, pay statements, and other important documents quickly and securely.
Apple Devices
Apple DecisionHR App
Android Devices
Android DecisionHR App
Should you have any challenges, you can reach DecisionHR via chat, phone at 888.828.5511 or email employeeservices@DecisionHR.com
What do I do if I forgot the password to the DecisionHR Employee Mobile App?
Please select the Forgot Password button below the Log In button. You will receive an email with instructions to reset your password.
What do I do if I forgot my username to the DecisionHR Employee Mobile App?
Your user name is the email address associated with your account.
Should you have any challenges, you can reach DecisionHR via chat, phone at 888.828.5511 or email employeeservices@DecisionHR.com
I am stuck in the onboarding process, what do I do?
Please consult the Employee Onboarding User Guide linked below on this page.
Should you have any challenges, you can reach DecisionHR via chat, phone at 888.828.5511 or email employeeservices@DecisionHR.com
Why is DecisionHR asking for personal information?
DecisionHR requires several pieces of information from employees before we can send documents, conduct password resets, or provide any sensitive information. This helps us confirm your identity and acts as a security measure to protect you from fraud and scams. After you have confirmed your identity with our Client Experience Team, none of the information is saved and is disposed of immediately.
